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CSR/Inside Sales Rep - LCW

Location: Ephrata, Pennsylvania
Department: Sales
Posted: 05-22-2018
Location Name: Lancaster County Weeklies
Wage: Depends on Experience
Position Type: Full-Time
Shift: 8:00 - 5pm M-F

Full-Time Customer Service/Inside Sales Rep.


Job Summary:

The Customer Service / Inside Sales Representative will work with the Susquehanna Printing sales manager and internal department leads on a day to day basis, provide excellent customer service to external and internal customers and support activities for Susquehanna Printing. 

Essential Job Functions:

Primary responsibility for representing Susquehanna Printing in a professional manner, supporting our sales and marketing efforts.  The responsibilities and essential functions of this job include, but are not limited to the following.

  • Develop and demonstrate complete knowledge of print and finishing capabilities.
  • Demonstrate knowledge of customers, their products and project requirements.
  • Participate in activities that are relevant to meeting customers, sharing ideas and representing the company’s interests.
  • Adhere to deadlines and be prompt with all assignments.
  • Demonstrate prompt and courteous actions in handling complaints and inquiries with superior customer service and project a professional, positive and enthusiastic image during the performance of duties.
  • Assist the sales process by calling prospective, current and past clients.
  • Complete call reports when requested to do so by management.
  • Keep all customer information and contact history current.
  • Perform other duties and functions as required by supervisor.

Steinman Communications

8 W. King Street
PO Box 1328
Lancaster, PA 17608-1328