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Dining Room Supervisor - Pressroom Restaurant



Location: Lancaster, Pennsylvania
Department: Restaurant
Posted: 07-05-2018
Location Name: Pressroom Restaurant
Wage: Depends on Experience
Position Type: Full time - Non Exempt
Shift: varies

Dining Room Supervisor

Outstanding Full-Time Opportunity for someone ready to take the next step in their Restaurant career!

Job Summary

The Dining Room Supervisor will assist the management with the daily operations of the Pressroom Restaurant by maintaining high customer service standards, and motivating staff.

Essential Job Functions:

Guest Experience

  • Ensures adherence of The Pressroom’s established service cycle model.
  • Responsible for utilizing established guest netting and recovery practices to ensure every guest has a seamless dining experience.
  • Addresses client complaints and resolves employee issues.
  • Communicates and collaborates effectively while striving for the highest possible outcomes for customers and our organization. 
  • Develops and maintains strong working relationships with internal and external customers.
  • Works proactively to identify problems and craft creative solutions.
  • Strives to be great every day while possessing the highest standards of integrity.

Staff management

  • Assigns server sections and makes staff changes as needed to accommodate guest reservations.
  • Oversees the service staff, checking that side-work is completed before and after each shift.
  • Fills in where needed to ensure guest service standards and efficient operations exceed customer expectations.
  • Instructs staff at all times to follow policies and procedures as directed.  Reports all employee incidents/violations to General Manager.

Administration/Operations/Promotions

  • Completes all opening procedures, morning financial reports and logging as directed by the General Manager.  Cashes-out each server and bartender after each shift, by generating sales reports and collecting deposits and checking details to complete financial requirements.
  •  Assists and works with the management team to enhance the goals of The Pressroom Restaurant on a daily basis.  Attends management and staff meetings.

Facilities (non-food equipment)

  • Ensures proper security procedures are in place to protect employees, guests and company assets.
  • Ensures a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.

Qualifications: 

  • High School Diploma/GED, Bachelor’s Degree preferred.
  • Two years’ experience in hospitality or retail industry preferred.
  • Excellent communication and interpersonal skills.
  • Must be customer focused with good organizational, and sales skills.
  • Must be able to coordinate multiple tasks in a professional manner.
  • Intermediate knowledge of computers in particular Microsoft Office software.
  • Demonstrated experience leading successful teams.
  • Wishes to work in a business environment in which every employee seeks to be great every day.

This Full-Time opportunity received access to a robust benefit package, a dynamic growth environment, and excellent staff relationships.

 

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Steinman Communications

8 W. King Street
PO Box 1328
Lancaster, PA 17608-1328