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Telemarketer/Part-Time Sales



Location: Lancaster, Pennsylvania
Department: Marketing
Posted: 10-25-2016
Location Name: LNP MEDIA GROUP, Inc.
Wage: Depends on Experience
Position Type: Part-time
Shift: Evening

 

Part-Time Sales

Job Summary:

Job with primary responsibility for making outbound telephone calls for the purpose of achieving new or upgraded subscriptions and also to retain current subscriptions for LNP and Lancaster County Weekly publications.

Essential Job Functions:

  • Makes outbound sales calls to non-subscribers with various Telemarketing campaigns and sales offers for new subscriptions to LNP and LCW publications as set up by the Telemarketing Supervisor and Research & Data Manager
  • Makes retention calls to new subscribers shortly after subscriptions have started to verify that the subscription has started and to verify if the home delivery service is satisfactory
  • If the home delivery service is not satisfactory, apologizes to the subscriber and promises action
  • Makes retention calls to current subscribers whose subscriptions have expired 22 days earlier. Attempts to get payment, promise of payment or conversion to the EasyPay payment method
  • Accurately inputs data into all required information fields on the TeleDirect screen in order for the new sale to be started quickly and accurately
  • Learns to move smoothly from one TeleDirect screen to the next in completing a sale
  • Understands and follows all departmental Do Not Call (DNC) rules and policies which are reviewed and signed as part of the new Telemarketing employee information packets
  • Demonstrated knowledge of LNP and LCW products so that features and benefits can be used in the selling efforts to meet customer objectives
  • Occasionally performs special tasks for the Research & Data Division such as data entry for returned surveys
  • Ability to think on their feet during a phone conversation, including the ability to overcome objections in a pleasant way
  • Ability to hold a pleasant conversation with a prospect, limits the lengths of each call to maximize the number of calling contacts made

Qualifications:

  • High school degree and/or equivalent related experience in a Call Center or newspaper environment
  • Strong command of the English language, using correct grammar, with a clear, concise speaking voice
  • Fluency in Spanish would be a plus
  • Sales-oriented, with a positive attitude

 



Steinman Communications

8 W. King Street
PO Box 1328
Lancaster, PA 17608-1328