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Telesales Associate Full Time & Part Time

Location: Ephrata, Pennsylvania
Department: Sales
Posted: 07-25-2018
Location Name: Lancaster County Weeklies
Wage: Depends on Experience
Position Type: Full time - Non Exempt
Shift: varies



Job Summary:

Primary responsibility of this role is making outbound telephone calls to sell advertising space.

Customer Service

  • Initiates outbound calls, via preselected list, to interact by phone with current and non-advertisers to solicit/enhance advertising.
  • Communicates targeted sales campaigns, which increase sales to the organization.
  • Applies cross section of product knowledge to up-boost selling to customers to achieve higher sales while enhancing customer reach.
  • Takes proper care that the outbound calls do not disturb, annoy or offend people enrolled in do-not-call lists.
  • Actively solicits stipulated accounts for special sales opportunities.


  • Assists customers with copy writing, layout, scheduling and other pertinent information to insure best possible results for the customer.
  • Updates customer and account information as needed. 
  • Processes incoming correspondence, forms, or other documents received from customers.
  • Accurately and timely, enters and updates client advertisements in proprietary system
  • Coordinates all proofs, ensuring accuracy and meets customer objectives.
  • Maintains acceptable production and accuracy levels.

Communication and Teamwork

  • May provide call backs on expired advertisements.
  • Stays updated on product knowledge.
  • Provides courteous and efficient service to all callers.

In addition to the essential functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, preserve confidentially of all business information and data, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as environmentally friendly as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible.  Reliable attendance and punctuality are also required.  The employee is also expected to perform other related duties, special projects and functions as required from time to time. 


  • High School Diploma or General Equivalency Diploma (GED) and at least 2 years outbound customer service or telephone sales experience preferred.
  • Computer literacy and knowledge of MS Office, with ability to learn new technology quickly.
  • Demonstrated keyboards skills and impressive telephone etiquette.
  • Possesses a positive attitude and ability to work and communicate with others is vital.

Steinman Communications

8 W. King Street
PO Box 1328
Lancaster, PA 17608-1328